1 what is a SIM card?
1.1 what is my PIN number?
1.2 what happens if I enter a wrong PIN number?
2 how do I activate my new mobile phone and my new SIM card?
3 what are the mobile call charges?
3.1 Orange Prepay
3.2 Orange Post Pay
4 recharging my Prepaid Account
4.1 where do I buy a Scratch card?
4.2 what are the available Scratch card denominations?
4.3 how do I recharge my prepaid account?
4.3.1 Scratch Cards (option1)
4.3.2 Scratch Cards (option2)
4.3.3 ATM Recharge with selected banks (SBM, MCB, MPCB, Banque des Mascareignes)
4.3.4 recharge by SMS (SBM, MCB)
4.3.5 recharge with E-transfer
4.3.6 recharge with E-voucher
4.4 how to check my validity period and available credit?
4.4.1 option 1
4.4.2 option 2
4.4.3 option 3
4.5 I have recharged my account? For how long can I use my credit?
4.6 I no longer have any credit on my account. What happens if I do not recharge my account?
4.7 what happens when my validity period for my credit has lapsed?
4.8 can I use my mobile phone if I have no credit on my account?
4.9 can I get back my phone number upon reactivation if it has been deactivated?
5 Orange Data Network
5.1 what is GPRS?
5.2 what is EDGE?
5.3 what are the charges for using Orange data network?
6 SMS & MMS
6.1 what is SMS?
6.2 how to send an SMS?
6.3 how much does it cost to send an SMS?
6.4 what is MMS?
6.5 how different is MMS as compared to existing SMS service?
6.6 can I send longer messages with MMS?
6.7 can I send MMS?
6.7.1 MMS compatible phone
6.7.2 MMS from Orange web portal
6.8 how to configure MMS on GPRS/MMS phones and WAP Phones?
6.9 how to send an MMS via a phone?
6.10 is there a limit on the size of the MMS that I can send via my phone?
7 Orange World and Downloads
7.1 what is Orange World?
7.2 what do I need to enjoy the Orange contents?
7.3 how do I configure my phone to access WAP?
7.4 how to download content?
7.4.1 By SMS
7.4.2 On Orange World
8 Voice Mail
8.1 can I use Voice Mail?
8.2 how to activate the voice mail on my phone?
8.3 how do I know that there is a message deposited in my mailbox?
8.4 how to deactivate the voice mail?
9 International Roaming
9.1 how do I activate international roaming?
9.1.1 I have an Orange Post Pay account
9.1.2 I have an Orange Prepay account
9.2 how do I use my roaming facility?
9.2.1 I have an Orange Post Pay account
9.2.2 I have an Orange Prepay account
9.3 I want to browse and download my mail on roaming.
9.4 do I pay the same roaming tariff from different countries?
9.5 how can I benefit from Orange Zone?
9.6 how much do I pay as roaming charges in the Orange Zone?
9.7 how do I send SMS while I am Roaming?
9.7.1 I have an Orange Post Pay account
9.7.2 I have an Orange Prepay account
10 Missed Call Alerts (MCA)
10.1 what is Missed Called Alert (MCA)?
10.2 how can I register for Missed Called Alert?
11 what is SMS info?
11.1 how much does it cost?
11.2 how does it work?
12 what is Conference Calling?
12.1 how can I use the conferencing service?
13 Business Everywhere
13.1 I am constantly on the move in Mauritius and abroad. How can I connect to the Internet and download my mail without hassle?
13.2 what do I need to use Business Everywhere?
13.3 how much does Business Everywhere cost?
13.4 what is a PCMCIA card?
14 Youth Pack
14.1 What is a Youth Pack and what does it consist of?
14.2 Who is eligible to purchase the Youth Pack?
14.3 Can I use another prepay SIM on this handset and benefit from the bonus?
14.4 Do I have any warranty on the handset? If yes, what is the warranty period?
14.5 What should I do in case of damage of handset during the one-year warranty period?
14.6 Will the pack be sold in Rodrigues?
14.7 What is the validity period of using the free minutes, sms and contents (logos, ringtones, games, etc)
14.8 What will happen if I have not recharged my mobile within 60 days and I have not used all my free minutes and SMS?
14.9 What type of calls and SMS can I make with the bonus?
14.9.1 Will I be charged for the data browsing when downloading the free contents?
14.9.2 What should I do to download the free contents?
14.9.3 What do I do after I use up my free credit?
14.9.4 Where do I buy the Youth Pack?
Your SIM card allows your phone to communicate with a mobile network.
Your mobile phone number is integrated on your SIM card.
Your SIM card is covered by a 4-digit personal identification number (PIN). This original PIN has to be entered to activate your phone when you insert your SIM card on your phone. You will find your PIN on your starter pack.
Other info:
To keep your SIM card secure, you can leave the PIN identification request "on". This PIN can be changed occasionally as well.
You will also get a PUK code ( PIN Unblocking Key) at the time you receive your SIM card. (see question 12)
Please keep the original PIN and PUK codes in a secure place. You will need your original PIN for authentication purposes when you register to a service (my mobile account). You will need the PUK to unblock your SIM in case of accidental SIM lock.
1.2 what happens if I enter a wrong PIN number?
After 3 unsuccessful PIN code entries, your SIM card is automatically blocked for security reasons.
You can unblock it by using your 8-digit PUK( PIN Unblocking Key). Refer to your phone user guide on how to unlock your phone using your PUK.
It is important that you enter the PUK correctly. If a wrong PUK is entered 10 times, your Orange Prepay SIM card will be permanently blocked to protect your account. You will have to purchase a new Starter Pack with a new phone number if this happens.
If you have forgotten your PUK code please call us on 8900. We will authenticate you with your original PIN code before giving you your PUK code.
2 how do I activate my new mobile phone and my new SIM card?
3 what are the mobile call charges?
With a prepaid account, you will not pay any monthly rental. You will pay only for your communication charges.
Destination |
Tariffs/minute* |
|---|---|
| Call to Orange mobiles (Prepay and Post Pay) | Rs 1.20 |
| calls to Orange mobile Magic Numbers | Rs 1.00 |
| calls to MT fixed lines** | Rs 4.35 |
| calls to other mobile operators | Rs 3.90 |
| SMS | Rs 0.60 per SMS |
* billing is done on a per second basis
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc
With Orange Post Pay, you can choose among the 3 available calling plans: Post Pay 125, Post Pay 200 and Post Pay 300. The monthly charges you pay depend on your plan. The call charges i.e airtime rates might also vary with your package.
| destinations | Post Pay 125* |
Post Pay 200* |
Post Pay 300* |
|---|---|---|---|
| Rs 125 | Rs 200 | Rs 300 | |
| Call to Orange mobiles (Prepay and Post Pay) | Rs 1/min | Rs 1/min | Rs 1/min |
| Call to MT fixed line/WLL** | Rs 4.05 peak Rs 2.55 off peak |
Rs 3.55 peak Rs 3.05 off peak |
Rs 3.05 peak Rs 2.55 off peak |
| Call to other mobile operators | Rs 3.40 | Rs 3.40 | Rs 3.40 |
| SMS | Rs 0.50 per SMS | Rs 0.50 per SMS | Rs 0.50 per SMS |
* All prices quoted are VAT exclusive
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc
Calls to audiotex nos. are charged as follows on your calling plan:
| 301XXXX | Rs 4 per minute |
| 302XXXX | Rs 5 per minute |
| 303XXXX | Rs 6 per minute |
4 recharging my Prepaid Account
4.1 where do I buy a Scratch card?
You will get prepaid scratch cards for recharging your account from our 20 Orange shops and more than 4,000 retailers through the island.
Recharge of your account can also be done at ATM of selected banks, by SMS, with E-Transfer and E-voucher (see question 4.3).
4.2 what are the available Scratch card denominations?
Orange scratch cards are available in 3 denominations:For the validity period of our scratch cards, click here (link to 4.5)
4.3 how do I recharge my prepaid account?
4.3.1 Scratch Cards (option1)
4.3.2 Scratch Cards (option2)
4.3.3 ATM Recharge with selected banks (SBM, MCB, MPCB, Banque des Mascareignes)
4.3.4 recharge by SMS (SBM, MCB)
You'll need to have your account with SBM or MCB and register for this service at your bank first.
Either
Send SMS "topup" on 8726 if the amount of recharge has already been decided at the time of application e.g Rs 100
Or to recharge with a different denomination
Send SMS "topup xxx" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300)
Or to recharge another mobile phone
Send SMS "topup xxx ABCDEFG" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300) and ABCDEFG is the mobile number.
SMS sent to banks to topup your phone are free.
4.3.5 recharge with E-transfer
Want to help a friend in need by transferring some of your credit to his mobile? Well, you can now with E-Transfer if you have a Prepay account. Just follow the few simple steps below. Make sure you do have credit available on your mobile before starting a transfer.You can transfer between Rs20 and Rs1,000 per month.
For example, if my number is 760 XXXX and I want to transfer Rs50 to my friend whose mobile no. is 750 XXXX
1. I send an SMS on 8500 to initiate the transfer in the form of
T ‹ space › ‹ the number you wish to give credit to› ‹space› ‹Amount to be credited› ‹space› 0000
which in my case is:
T ‹ space › 750XXXX ‹ space › 50 ‹space› 0000
2. The system will check if I have enough credit and my eligibility
3. If sufficient credit is available, the transaction is done
4. My friend's account is credited with Rs50 and my account is debited with Rs50
5. We both receive an SMS notification that will confirm that all went well
SMS will cost you 60c/SMS
4.3.6 recharge with E-voucher
You can also recharge your account by popping into any retailer on our E-voucher network (look for the E-voucher sign), ask for an E-voucher top-up and follow the steps below.
4.4 how to check my validity period and available credit?
4.4.1 option 1
4.4.2 option 2
4.4.3 option 3
4.5 I have recharged my account? For how long can I use my credit?
Your credit is valid for a limited period after your recharge.
Option 1: If your account has been recharged with a Scratch Card
The card denomination you are using to recharge your account determines for how long your credit will be valid.
Option 2: If your account has been recharged with E-Transfer
4.6 I no longer have any credit on my account. What happens if I do not recharge my account?
When your credit reaches Rs 25, we notify you by SMS.
When your credit falls to Rs 10, you are notified by a voice message every time you make a call.
Once your credit falls to zero, you will be in an "inactive" state; however, you will still receive calls.
If you do not recharge your account within 60 days after your credit is zero, your account is deactivated. At deactivation you will no longer be able to recharge your account or receive calls.
4.7 what happens when my validity period for my credit has lapsed?
Three days before your validity period lapses, we alert you by SMS.
During those three days we also notify you of this state by a voice message each time you make a call.
Your credit expires when its validity period has lapsed. That means you will no longer be able to use the remaining credit on your account. You will be in an "inactive" state and you will still receive calls.
If you do not recharge your account within 60 days after your validity period has lapsed, your account will be deactivated. At deactivation you will no longer be able to recharge or receive calls.
4.8 can I use my mobile phone if I have no credit on my account?
If you have no credit on your account, you will not be able to make calls. However you can still receive calls on your mobile for a period of 60 days (see question 4.7).
You may also call our call free contact numbers:
4.9 can I get back my phone number upon reactivation if it has been deactivated?
When your mobile number is deactivated, the number may be reallocated to another customer. In this case, you will not be able to recover your previous number.
You can use Orange data network to send and receive emails, browse, download, send and receive MMS at fast speeds.
The time you will take to carry out these transactions depends on the speed of Orange data network.
Orange data network provides different types of connectivity: GPRS, EDGE and 3G.
Using a data connection, you will be able to benefit from Orange World.
Orange has roaming agreements with several countries to extend its data services to you when you are travelling abroad.
Please call us on 8900 for more details.
GPRS means General Packet Radio Service available to users of GSM mobile phones. It is often described as "2.5G", that is, a technology between the second (2G) and third (3G) generations of mobile telephony. It provides moderate speed data transfer, by using unused resources from the GSM network.
The maximum attainable speed on a GPRS network from a mobile phone is 170Kbps*.
* The speed you will experience on our data networks will also depend on multiple factors, including network changes, traffic volume, service outages, technical limitations, signal strength, your equipment, terrain, structures, weather, and the overall performance of the Internet.
Orange Mauritius has enhanced its GPRS data network with EDGE (Enhanced Data Rates for Global Evolution), to improve your experience when accessing data, Internet and rich content.
On our EDGE network, you will experience speeds up to 4 times the current rate. The maximum attainable speed on our EDGE network is 384kbps*. You will need to have an EDGE enabled device to enjoy this speed.
EDGE may be unavailable in certain areas. When you move into a service area where EDGE is not available, you will experience GPRS speeds.
* The speed you will experience on our data networks will also depend on multiple factors, including network changes, traffic volume, service outages, technical limitations, signal strength, your equipment, terrain, structures, weather, and the overall performance of the Internet.
5.3 what are the charges for using Orange data network?
Whether you are using GPRS, EDGE or 3G, you will pay the same charges for using Orange data network to access our Internet, multimedia content, MMS and a wide variety of services.
You can subscribe to one of our Data Plans or use our pay as you go data service (Rs. 0.01 per KB download).
Check the table below for our Data plans.
Data plans |
Volume Package |
Monthly Rental * |
Excess Charge* |
|---|---|---|---|
| Data plan 10 MB | 10 MB | Rs 100 | Rs 5/MB |
| Data plan 50 MB | 50 MB | Rs 150 | Rs 4/MB |
| Data plan 150 MB | 150 MB | Rs 250 | Rs 1/MB |
| Data plan 500 MB | 500 MB | Rs 300 | Rs 0.5/MB |
| Data plan 1000 MB | 1 GB | Rs 400 | Rs 0.4/MB |
| Data plan 2000 MB | 2 GB | Rs 750 | Rs 0.35/MB |
| Data plan 3000 MB | 3 GB | Rs 1000 | Rs 0.3/MB |
* All prices quoted are VAT exclusive
SMS stands for Short Messaging Service. It is text messaging service that allows you to send and receive short text messages from your mobile.
You can send and receive up to 160 characters in a message.
6.3 how much does it cost to send an SMS?
From an Orange Prepay mobile, it costs you Rs 0.60 per SMS From an Orange Post Pay mobile, it costs you Rs 0.50 excl VAT per SMS.
MMS stands for Multimedia Messaging Service. It allows a variety of message elements to be sent to you as a user and these can contain text, animations, photographs, etc.
From an Orange Prepay mobile, it costs you Rs 3.00 per SMS
From an Orange Post Pay mobile, it costs you Rs 3.00 excl VAT per SMS
6.5 how different is MMS as compared to existing SMS service?
With MMS, you can combine pictures, audio clips and text in a single message. For example, you can send a personalized birthday greeting with a picture, a song and text. You can even choose to send your MMS to a mobile phone or an email address.
6.6 can I send longer messages with MMS?
Yes, with MMS, you can also send a message with more characters than with standard SMS.
Both prepaid and postpaid customers can send and receive MMS. You need either a WAP compatible phone or an account on our Orange web portal.
6.7.1 MMS compatible phone
6.7.2 MMS from Orange web portal
With Orange web portal you can manage your photo album online.
Register online on www.orange.mu.
You will receive a login ID, which is the same as your mobile number, and a password via SMS upon registration.
6.8 how to configure MMS on GPRS/MMS phones and WAP Phones?
Configurations exist for both GPRS/MMS Phones and WAP Phones without GPRS or MMS features.
Call us at 8900 for assistance to your configure your phones or for more information.
MMS over GPRS
For all MMS configurations, even if this is not mentioned in the phone, please remember to set:
6.9 how to send an MMS via a phone?
You can send the MMS either on your correspondent mobile number or to his email address
6.10 is there a limit on the size of the MMS that I can send via my phone?
The limit is 200 Kb per MMS. However the size limit will also depend on the model of your mobile phone.
Orange World is our WAP portal, www.orangeworld.mu. You access a whole range of information and entertainment. You can download games, ring tones, music as well as get information on weather, sports, news
7.2 what do I need to enjoy the Orange contents?
You need a WAP enabled phone for download from Orange World or access to www.ornage.mu.
7.3 how do I configure my phone to access WAP?
7.4.1 By SMS
7.4.2 On Orange World
Yes, Voice Mail is available to all our customers, both postpaid and prepaid customers. Voice Mail is pre-activated for Post Pay and Prepay customers. You therefore do not need to ask us for activation. If your Voice Mailbox is not active for a period of 28 days, you will lose the settings you
8.2 how to activate the voice mail on my phone?
8.3 how do I know that there is a message deposited in my mailbox?
You receive an SMS to alert you that you've got Voice Mail.
Dial 123 to retrieve your message when you are dialling from your own mobile.
Dial 250 5000 if you are checking for your voice messages from another phone (fixed or mobile).
You can change your settings so that your Voice Mail account is protected by a password. This is more secure when you retrieve your messages indirectly, that is when you are dialing in from any phone.
The settings will be lost if your Voice Mail account is inactive for a period of 28 days.
Retrieval of voice messages are free except when you are in "roaming" mode.
8.4 how to deactivate the voice mail?
9.1 how do I activate international roaming?
9.1.1 I have an Orange Post Pay account
9.1.2 I have an Orange Prepay account
No deposit is required. You only have to ensure that you have sufficient credit on your account before you travel.
9.2 how do I use my roaming facility?
9.2.1 I have an Orange Post Pay account
9.2.2 I have an Orange Prepay account
9.3 I want to browse and download my mail on roaming.
With Orange Data roaming, you can still use your phone for downloads. Orange has agreements with several countries for you to use their GPRS network when you are travelling abroad. Call us on 8900 for more info.
9.4 do I pay the same roaming tariff from different countries?
No. You will pay different charges depending on the country from which are calling. Call us on 8900 for current rates.
9.5 how can I benefit from Orange Zone?
If you have a Post Pay account, during your travel to Madagascar, Mayotte and Reunion, you can call any other Orange mobile in the Orange Zone at preferential tariffs.
9.6 how much do I pay as roaming charges in the Orange Zone?
I have traveled to Madagascar, Reunion or Mayotte. Costs exclude VAT.
| I want to call an Orange mobile locally | your call will cost Rs 22 per minute. |
|---|---|
| I want to call an Orange mobile in another country of Orange Zone | your call will cost Rs 39 per minute |
| I am receiving incoming calls from any Orange mobile in the Orange Zone | you will pay Rs 9 for any incoming call |
| I want to send SMS to any Orange mobile in the Orange Zone | you will pay Rs 9 per SMS |
| I am receving SMS from any Orange mobile in the Orange Zone | you will not pay for SMS received. |
9.7 how do I send SMS while I am Roaming?
9.7.1 I have an Orange Post Pay account
9.7.2 I have an Orange Prepay account
10.1 what is Missed Called Alert (MCA)?
Missed Call Alert sends you an SMS notification when:
10.2 how can I register for Missed Called Alert?
Send "mca" by SMS on 8888.
SMS Info is an information-based service by SMS, which allows you to send a text command on SMS 789 and in return obtain information through SMS. Various topics such as weather forecast, football, cinema, horoscope, news, etc. are accessible through SMS info.
Each command sent will be billed at the current SMS tariffs.
Simply type in one of the predefined text commands and send it to 789. The information will be sent to you by SMS.
| themes | shortcodes |
|---|---|
| local news | LN |
| weather | MET |
| horoscope | Z followed by your birthday (if you were born on the 9th of October send Z0910) |
| Dictionnary | D followed by the word you are looking for |
| encyclopedia | ENC followed by the word you are looking for |
| british football | SFE |
| italian football | SFI |
| spanish football | SFS |
| french football | SFF |
| german football | SFG |
| FA cup | FA |
| UEFA cup | UEFA |
| Champions League | CHAMP |
12 what is Conference Calling?
This service allows you to communicate with more than two persons at the same time from your mobile. A maximum of 6 persons are allowed to communicate with one another at the same time.
12.1 how can I use the conferencing service?
Before making any conference calls, you need to register for the service by calling on 8900. The registration is free of charge.
You can use Orange Business Everywhere solution. By using the connection kit we provide with this service and our data packages, you will have a single interface whether you are connecting from your mobile or ADSL line or you if you are on data roaming abroad.
13.2 what do I need to use Business Everywhere?
You will need a connection kit from Orange, a PCMCIA card; a data enabled SIM card and an Orange mobile data package.
When you subscribe to Business Everywhere, you will be provided with all these.
13.3 how much does Business Everywhere cost?
How much you pay depends on whether you want to buy or rent the PCMCIA card.
With Offer 1, you buy the PCMCIA at Rs 7,200 and pay a monthly rental of Rs 550 for 150MB of mobile data. The offer includes a data enabled SIM for free.
With Offer 2, you pay Rs 900 and the equipment is included as well as 150MB of mobile data.
The connection kit is provided to you in all the offers.
Offer 1 Equipment Purchase |
Offer 2 Monthly Rental |
|
|---|---|---|
| Monthly Package Price | Rs 550 | Rs 900 |
| Mobile PC Card | Rs 7,200 | Included |
| Data SIM Card | Included in package | |
| Connection Kit | Included in package | |
| Volume / MB | 150 MB | 150 MB |
| Charge per additional MB(over and above 150 MB) | Rs 1.00 | Rs 1.00 |
| Free SMS per month (non cumulative) | 50 | 50 |
Notes:
A PCMCIA (Personal Computer Memory Card International Association) card is used to send and receive data on your PC/Laptop from a wireless or mobile network.
14.1 What is a Youth Pack and what does it consist of?
This pack includes a trendy, multimedia mobile and comes with free calls, SMS, logos, ringtones and so much more. Ideal if you send lots of SMS and want to make your phone your own with the latest ringtones and logos.
Benefits:
The Youth Pack includes the following:
14.2 Who is eligible to purchase the Youth Pack?
The features of the Youth Pack are specially designed for the youth segment. However, anyone, who finds it suitable for him/her needs, can purchase the pack.
14.3 Can I use another prepay SIM on this handset and benefit from the bonus?
You can use another prepay SIM but will not benefit from bonus
14.4 Do I have any warranty on the handset? If yes, what is the warranty period?
Yes, one year warranty
14.5 What should I do in case of damage of handset during the one-year warranty period?
You should contact Rawat Communications Ltd for any repairs of this handset.
14.6 Will the pack be sold in Rodrigues?
Yes
Your remaining minutes and SMS will still be available on your mobile for an additional 60 days. However, to be able to use them, you'll need to recharge your mobile. Otherwise, you'll lose all your free minutes and SMS after the additional 60 days.
14.9 What type of calls and SMS can I make with the bonus?
Only local calls and SMS to Orange mobiles Mauritius and Rodrigues can be made with the bonus.
14.9.1 Will I be charged for the data browsing when downloading the free contents?
Yes, normal rate will apply for data browsing (1ct per KB)
14.9.2 What should I do to download the free contents?
Firstly, you should configure WAP on your mobile. You can simply call on 2037501 or 2037508 who will do it for you.
You can then download content (content codes are listed on our website) either by WAP or through SMS.
14.9.3 To download content by WAP
- Enter in your browser and you will be automatically redirected towards the site www.orangewap.mu
- Choose the content you wish to have and select 'download' to have it on your mobile
- Click on the content name to download
- The price of the selected content will then be displayed (which will be zero for free download), scroll or go down the page
- Click on 'yes' to proceed with the download
To download content by SMS
- Choose your content type (animations, wallpapers, game etc)
- Send text message in the following format via SMS on 8222 - 1st letter of the content type, followed by the 5 digits code (e.g. for a wallpaper, type W11001)
- You will then receive an SMS with the requested content name
- Click on the content name to download
- The price of the selected content will then be displayed (which will be zero for free download), scroll or go down the page
- Click on 'yes' to proceed with the download
14.9.4 Where do I buy the Youth Pack?
Visit your nearest Orange shop or call 8900 for more details